1) All customer are encouraged to call the call center for technical service if you experience any difficulty performing the recovery. If you are unable to perform the recovery process, ALL customers are permitted to ship the computer to the Recovery Center for a technician to perform the recovery on the computer. This is a free service offered to all customers. There will be a shipping label included in your recovery kit, with ship to address, instructions, etc. for utilizing this free service.

2) NO RETURNS ARE ACCEPTED: Due to the nature of the recovery sets being software, and because we offer to do the recovery for you at no cost in the event you are unsuccessful performing it yourself.

3) Buyer may return defective merchandise for exchange, to Computer Surgeons within 15 days of receipt, provided Buyer obtains a RMA NUMBER from Computer Surgeons prior to returning goods for an exchange only. Computer Surgeons shall reserve the right to have Buyer return defective merchandise directly to the manufacturer or other service center. Computer Surgeons makes no warranty, express or implied, other than those specifically set fourth herein.

4) The commitment of protecting our customer's privacy is our first priority. We guarantee that all information you have shared with us is confidential. Your information will not be sold or used by any other company. The information that we have gathered from you are only for processing orders as well as to provide you a more personalized shopping experience. Only authorized Computer Surgeons personnel can check your records. With Computer Surgeons, you will always have peace of mind!