HOW TO FIND THE MODEL NUMBER ON YOUR HP OR COMPAQ NOTEBOOK
HP notebook PCs are built with a variety of hardware components and software
configurations. When you need to find updated drivers, get service, or purchase
parts, you will need to know the Product Name , the Model Number
, and the Product Number for your PC. Of these, the Model Number
is the most important!
* The Product Name of a computer is similar to the brand name of
a car. It identifies the type of product and the general configuration, but does
not give you enough specific information to order parts.
* The Model Number , for a car or a computer, identifies the hardware
configuration and the features available on the product.
* The Product Number (p/n) provides even more specific information
about the product, such as CPU, memory, hard drive size. This allows the service
technicians to determine what components and parts are needed.
What do the different number mean?
The sample Service Tag, attached to the bottom of the notebook, identifies these
three important pieces of information.
Figure 1: Sample Service Tag
||Product Name (Product)
||HP Pavilion dv9000
||The Product Name on the front of your notebook
the same as your Model Number. HP tags its notebooks with Product Names. There can be over 100 different models in and specific series of notebooks.
||Product Number (p/n)
||The Product number is unique to the hardware components and to the facility where the PC was assembled. Normally, when searching for, or entering, the Product number, you only need to enter the letters and numbers before the # sign.
||Model Number (shown in area below the bar codes)
This is the number you need to locate documents, drivers, and support for your notebook.
The two or three letter suffix on the model number indicates special information like country or language.
There are several different ways to find the Product Name, Model Number, and Product
Number of your PC. These procedures are described in this document. Be sure to record
these number so you have the correct information when it is needed to find drivers,
read documents, or order parts.
NOTE: On some models, some of the information may be missing. You may need to contact
HP support for individual assistance.
How to find the model number printed on the Service Tag
A printed Service Tag, with the Product Number
and Model Number, was attached to the bottom of every HP and Compaq notebook manufactured
since 2000. There may be some visual differences, but the tag on your PC should
look similar to the sample Service Tag shown above.
If the tag is no longer attached
to the bottom of the notebook, use one of the following procedures to locate the
model number electronically.
How to find the model number electronically
about the Product Name, Model Number, and Product Number is stored electronically
in your PC. Microsoft and HP provide commands and utilities to access this information.
When you perform any of these procedures, please allow time for the utilities to
collect and display the information.
How to find the Model Number using the HP Help & Support Center
The original HP factory image on newer notebooks has a Help and Support Center that
can display critical product information. If the Help & Support Center is installed
on your notebook PC, then do the following:
1. In Vista - Click Start > Help & Support , then System Information .
2. In XP - Click Start > Help &
Support , then click My HP Computer > System Information .
3. Record the Product Name and Product Number information.
4. Click the X in the upper right-hand corner to close the Help & Support window.
How to find the Model Number using the Auto-detection function on the web
The HP website has an auto-detection function that can read
the product information stored electronically on the PC.
1. Open your browser and go to HP
Support and Drivers .
2. Select the Support and Troubleshooting link, then
click the Start Detection button under the Automatically detect product names/numbers
section. Follow the instructions on-screen.
NOTE: If you have never used the Auto-detection
function before, follow the on-screen instructions to download an Active X download
utility, then click Start Detection again.
3. Allow the utility to access your PC
and display a report.
4. Record the Model Name information.
5. Click the X in the upper right-hand corner to close the browser window.
How to find the Model Number using Microsoft commands
Since model information is stored electronically along
with the BIOS information on the computer, Microsoft provides the following command
to display the information from within the operating system.
1. In XP click Start
> Run . Type msinfo32 , and press the enter key to open the System Information
2. In Vista click Start and type System info in the search field, and then
select System Information .
3. Record the System Model and Product Number information.
4. Click File > Exit to close the System Information window
How to find the Model Number in the BIOS
Since model information is stored electronically along with the
BIOS information on the computer, the information can be displayed by opening the
BIOS setup window before entering the operating system.
1. Turn on the computer
and press and release F10 several times when the first screen appears to open the
BIOS Setup screen.
2. Select Main (or File > System Information ) for a list
3. Record the Notebook Model, Product Number, and Serial Number .
Press F10 and the enter key to exit the Setup screen. The computer will now restart.
How to find the Model Number using the HP - Vista utility
If you are running the
HP factory-installed Vista operating system, HP provides a utility to access all
the electronically stored model information. If you have installed a different operating
system, this HP utility is not available and you should use one of the other methods
to locate the model information.
1. With the notebook operating in Vista, on the
notebook keypad, press and hold the function key and the escape key at the same
time ( fn + esc ).
2. Press the escape key.
3. Record the Product Name (Model),
Product Number, and Serial Number . If you are speaking to an agent for support
purchasing parts, they can convert the serial number to get the exact information
for your PC.
4. Click OK to close the System Information window